💬 Support

We're here to help.

Got a question, a bug to report, or feedback to share? Pick the best way to get in touch.

Get in touch

Pick the right inbox and we'll come back to you within 2 working days.

📧Help & supportQuestions, account help, anything about using Roosupport@rooapp.co.uk →🤝Press & partnershipsPartnerships, press, and working with ussocials@rooapp.co.uk →🔒Privacy & dataData requests, privacy questions, account deletionprivacy@rooapp.co.uk →

Response times: We aim to reply within 2 working days. We're a small team, so please bear with us. We're based in the UK and reply during UK working hours, Monday to Friday.

Quick help

Common questions, answered.

Most issues are covered in our FAQ. Take a look before you message us, you might find the answer faster.

📱

How the app works

Setting up your child's profile, finding activities, Travel Mode

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Subscriptions and billing

Free trials, subscriptions, cancellations

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Privacy and your data

How we handle data, deleting your account, child safety

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Activities and personality

How activities are matched, the personality quiz, retaking it

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